What you will achieve
Reinstall Windows while keeping your personal files using the built-in reset — avoiding a full clean install and manual data restore from backup.
1) Choose the right reset option
- Open Settings → System → Recovery (Windows 11) or Settings → Update & Security → Recovery (Windows 10).
- Click Reset PC under Reset this PC.
- Select Keep my files — this removes apps and settings but preserves documents, pictures, and desktop items in your user profile.
2) Local reinstall vs cloud download
- Choose Local reinstall to rebuild from the existing Windows image on disk (faster, less bandwidth).
- Choose Cloud download if local recovery is corrupt or you want a fresh copy from Microsoft servers.
- Confirm the summary and start — the PC reboots several times. Keep it plugged into power.
3) After reset completes
- Reinstall applications and sign back into accounts.
- Open Settings → Windows Update and install all pending updates. Reboot and repeat until current.
- Open Device Manager (Win + X) and resolve any yellow warning icons with vendor drivers.
4) When Keep my files is not enough
- If malware or deep corruption is suspected, use Remove everything instead and restore files from a known-good backup.
- For a truly clean slate, back up to external storage first, then perform a clean install from USB.
5) What Keep my files actually preserves
- Files in Desktop, Documents, Pictures, Music, Videos under your profile are kept.
- Installed apps, Start layout, Wi‑Fi passwords (sometimes), and domain join status are reset or removed.
- Files on other drives (D:) are untouched — verify paths before reset.
6) Cloud download vs local — choose wisely
- Cloud download needs 4+ GB bandwidth and stable internet but replaces a corrupted recovery partition.
- Local reinstall fails if the recovery image on disk is damaged — switch to cloud or USB in that case.
7) BitLocker and reset
- BitLocker stays enabled through Keep my files reset on most configs — have recovery key available if TPM state changes.
- Domain-joined PCs may rejoin automatically or need re-enrolment depending on Entra/AD join type.
8) Compare to Fresh start
Older Windows 10 builds offered Fresh start via Windows Security — similar to Keep my files reset. On Windows 11, Reset this PC is the primary path.
- Fresh start removed OEM bloat but required download — Reset cloud download is the modern equivalent.
- Neither replaces full disk wipe for selling the PC — use Remove everything or clean install and wipe free space.